Use the GlobalProtect App for Windows (2024)

Connect to the GlobalProtect portal or gateway.

You can determine whether you are connectedby checking the GlobalProtect system tray icon. If you are not connected,the icon is gray (



), and

Disconnected

appearswhen the you hover over the icon.

Launch the GlobalProtect app by clickingthe system tray icon. The status panel opens.

(

Optional

) If you are logging in to the GlobalProtect appfor the first time, enter the FQDN or IP address of the GlobalProtectportal, and then click

Connect

.

(

Optional

) If multiple portals are savedon your app, select a portal from the

Portal

drop-down.By default, the most recently connected portal is pre-selected fromthe

Portal

drop-down.

(

Optional

) By default, you are automatically connectedto the

Best Available

gateway, based on the configurationthat the administrator defines and the response times of the availablegateways. To connect to a different gateway, click the gateway drop-down andthen use one of the following options:

Select a gateway manually (external gateways only).

See Also

Download and Install the GlobalProtect App for WindowsUse the GlobalProtect App for iOS

Thisoption is only available if your administrator enables manual gatewayselection.

Assign and automatically connect to a preferred gateway:

From the status panel, click the Settings (



) icon toopen the settings menu.

Select

Preferred Gateway

to open the GlobalProtect:Preferred Gateway dialog.

From the list of available gateways, select the gateway thatyou want to set as the preferred gateway and then

Setas Preferred

.

Close

the dialog.

Ifyou no longer want to connect to the gateway automatically, youcan also remove the preferred gateway assignment:

Fromthe status panel, click the Settings (



) icon toopen the settings menu.

Select

Preferred Gateway

to open the GlobalProtect:Preferred Gateway dialog.

From the list of available gateways, select the preferredgateway and then

Remove Preferred

.

Close

the dialog.

(

Optional

) Depending on the connection mode,click

Connect

to initiate the connection.

(

Optional

) If prompted, enter your

Username

and

Password

andthen

Sign In

.

If your administrator has allowed you to use biometric(fingerprint) information to sign in, you need to first sign-inwith a username and password twice (once to save it and again toauthenticate); you can then use biometric information to sign in.

When the app connects in external mode, the GlobalProtectsystem tray icon displays a shield (



), and

Connected

appears whenyou hover over the icon. When the app connects in internal mode,the GlobalProtect system tray icon displays a house (



), and

Internal Network

appearswhen you hover over the icon.

Open the GlobalProtect app.

Click the GlobalProtect system tray icon to launch theapp interface.

View information about your network connection.

After you launch the app, click the settings icon (



) on the status panelto open the settings menu. Select

Settings

toopen the

GlobalProtect Settings

panel, and then select oneof the following tabs to view information about your network connection:

General

—Displays the username and portal(s)associated with the GlobalProtect account. You can also add, delete,or modify portals from this tab.



Connection

—Lists the gateways configuredfor the GlobalProtect app and provides the following informationabout each gateway:

Gateway name

Tunnel status

Authentication status

Connection type

Gateway IP address or FQDN (only available in external mode)

Forinternal mode, the

Connection

tab displaysthe entire list of available gateways. For external mode, the

Connection

tabdisplays only the gateway to which you are connected and additionaldetails about the gateway (such as the gateway IP address and uptime).





Host Profile

—Displays the endpointdata that GlobalProtect uses to monitor and enforce security policiesusing the Host Information Profile (HIP). Click

ResubmitHost Profile

to manually resubmit HIP data to the gateway.

If your administrator configures the

Severity

valuefor missing patches as a HIP match condition, use the followingmappings between the GlobalProtect severity values and the OPSWATseverity ratings to understand what each value means:

Severity Value Displayed on the GlobalProtectApp	OPSWAT Severity Rating
	Low
1	Moderate
2	Important
3	Critical



Troubleshooting

—Enables you to

CollectLogs

, set the

Logging Level

,and view information about the network configuration, route settings,active connections, and logs.



(

Optional

) Log in using a new password.

If your GlobalProtect administrator configures theGlobalProtect portal agent to

Save User Credentials

,your credentials are automatically saved to the GlobalProtect app.If your password for accessing the corporate network changes, youmust log in to GlobalProtect using your new password.

Launch the GlobalProtect app by clickingthe system tray icon. The status panel opens.

Click the settings icon (



) toopen the settings menu.

Select

Settings

to open the

GlobalProtectSettings

panel.

On the

General

tab of the

GlobalProtectSettings

panel,

Sign Out

to clear yoursaved user credentials from the GlobalProtect app.

After you clear your user credentials, you can reconnectto GlobalProtect with your new username and password.

(

Optional

) Disconnect from GlobalProtect.

If your administrator configures GlobalProtect with the

On-Demand

connectmethod, you can disconnect from GlobalProtect by clicking

Disconnect

onthe status panel.

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